My Points from Shell is not credited. Why?

Points awarded from Shell should be credited into your account immediately. 

However, we’re aware that some transactions made between 22 June and August 2025 were not awarded as expected. Please don’t worry, we’re working closely with Shell to resolve this. This is not a common issue, and we’ve already identified the affected transactions. Points are being awarded in batches for these purchases, as long as your BonusLink card was presented at the time of payment.

If you’d like us to check your account specifically, simply share a copy of your transaction receipts with us here, and we’ll make sure your Points are added. Thank you for your patience and understanding!